FREQUENTLY ASKED QUESTIONS
Please feel free to get in touch if you have any questions
WHAT SIZE IS THE FLUE PIPE?
76mm external diameter.. Please contact me if you want help sourcing flue pipe, or check my shop where you can buy it​
Custom and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
WHAT IS YOUR RETURN POLICY?
If you want to return your stove please contact me within 14 days. All stoves must be returned properly packaged and in perfect order. I am not responsible for the return postage cost.
Disclaimer ​
MadeBySymon does not accept any liability for any parties loss or damage incurred by these stoves. Using a wood stove safely is the responsibility of the customer. It is important to install safely and if in a enclosed place we recommend using a carbon monoxide alarm..
CHANGES TO DESIGN/COLOUR
If you would like any adjustments to suit your individual needs, please contact me to discuss them prior to placing your order. Different colours are also available at extra cost - contact me for details.